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Identifying Effective Management Strategies for the Lagos State Public Service

(Being the Keynote Address delivered by Dr. Akintola, Benson Oke, FCArb, the Honourable Commissioner, Lagos State Ministry of Establishments, Training and Pensions at the Opening Session of the 2-Day Workshop tagged: ‘Effective Strategic Management for Repositioning and Higher Responsibilities’ organized by the Lagos State Ministry of Establishments, Training and Pensions in conjunction with Messrs. Novo Consults Limited on June 15, 2017)

PROTOCOL.
1. It is my pleasure to welcome you all to this training. In holding this training, the Lagos State Government continues to demonstrate its total commitment to transforming the Lagos State Public Service into an effective organisation that is repositioned to deliver value to the good people of Lagos State by developing the competencies to take on additional and higher responsibilities.

2. On that note, permit me to begin by commending the dogged, visionary and unwavering commitment of His Excellency, Mr. Akinwunmi Ambode to the resolve of the Ministry of Establishments, Training and Pensions to populate the Lagos State public service with officers who are well-trained and who undergo continuous training. I have no doubt whatsoever that His Excellency’s commitment to this will soon begin to yield bountiful returns in terms of efficiency and quality of the output of the public service.

3. The officers who are participating in this training are to be the ambassadors and seed-propagating agents of this administration’s resolve to re-orientate the Lagos State Public Service. It is my profound hope that, at the end of this training, all of you in attendance would imbibe the purports of the training and discharge your duties accordingly.

4. Indeed, the importance of strategy, strategic planning, and strategic management has been proved and validated over the years and, in fact, over the centuries. At the end of any rigorous enquiry, one finds that to have an effective strategy is half the battle and to effectively manage a good strategy is everything. This is evident from the writings of Aristotle to the compiled wisdom of Oriental philosophers such as Sun Tzu, and from the ancient history of Europe to regnant modern day business philosophies.

5. I have read considerable modern writings on this subject and I will like to call attention to the five essential attributes of strategic management. These are distilled from the thoughts of a leading management consultant, Mr. Mark Rhodes:

a. An effective strategy should be deeply understood and shared by the organization. Rhodes argued that the ancient Mongols defeated far larger armies because they were able to make adjustments on the battlefield despite ancient systems of communication that limited the way orders could be delivered to warriors already in action. He then stated that the secret was instilling battle strategy in the hearts and minds of all soldiers so that they could make correct tactical decisions without direct supervision or intervention.

Like the mission statement published in the annual reports or guiding principles framed in the lobbies of organisations, a strategic plan itself accomplishes nothing. What matters is whether the people of your organization understand and internalize the strategic direction you have articulated and can make tactical choices on their own. Strategic plans must be articulated in a manner such that operational and tactical decision-making can follow suit.

Further more, the leading strategist must count on the employees or members of the organization to make sound tactical and operational decisions that are aligned with the desired strategic direction. To ensure that these decisions are well made, the articulated strategic direction and strategic plans must be applicable and clearly related to the issues that people face.

It is always helpful to remember that an effective strategy provides a picture of the desired long-term future. In order to make sound day-to-day decisions, all members of the organization must be able to begin with the end in mind. All steps must ultimately keep the company on course toward the long-term objective.

b. An effective strategy allows flexibility so that the direction of the organization can be adapted to changing circumstances. Rhodes explained that, watching the rise of Napoleon’s French empire in the first decade of the 19th century, the Prussian generals were anxious to do battle with Napoleon’s army because their soldiers were highly trained and disciplined in battle tactics that had succeeded for Frederick the Great fifty years before. It turned out, though, that the Prussian army was designed to fight “the last war” while Napoleon’s innovations, including soldiers carrying their own provisions instead of the supply train of impediments typical of the traditional European armies, allowed Napoleon’s troops to react and adapt to conditions far faster than could the Prussians. When the Battle of Jena occurred in 1806, Napoleon’s army out-maneuvered their slow and plodding enemy and destroyed the Prussians in that pivotal confrontation.

The lesson to learn from this, Rhodes argued, is that a rigid strategic direction seldom turns out to have been the best course of action. To assure that your organisation is nimble and able to react to changes, it is essential that your strategy is flexible and adaptable. As a strategist, you will count on timely and accurate information about prevailing relevant conditions. It is essential to build and employ effective mechanisms for observing and listening to what is going on in the environment. Real-time information, in turn, must feed on-going strategic and operational shifts and deployments.

c. In the third place, effective strategy results from the varied input of a diverse group of thinkers and participants in strategic decision-making must be unafraid to state contrary opinions. Rhodes referred to Doris Kearns Goodwin’s excellent book, Team of Rivals, where the author explained how, instead of bringing in a cadre of leaders whose thinking closely matched his own, Lincoln made a point of surrounding himself with his political rivals, naming William H. Seward, Salmon P. Chase, Edwin M. Stanton, and Edward Bates – all of whom had opposed Lincoln in a bitterly fought presidential race – as members of his cabinet. Despite initial misgivings, this unlikely team learned that Lincoln valued their opinions, would consider and reflect on their disagreements and challenges, and would not stick unnecessarily to preconceived notions. Though the mix of personalities and opinions inevitably led to debate and verbal conflict, Lincoln was able to facilitate and mediate, tapping into a rich variety of ideas in order to find the optimal solution to political and military issues. Goodwin attributes this ability to manage disagreement and lead an effective decision-making process as perhaps Lincoln’s greatest strength as he led a troubled nation.

The take home lesson for us as managers of men and resources is that in order to ensure that your strategic team is ready to make effective decisions, look carefully in the mirror. Do you encourage debate, even argument, among your team about key decisions, or do you encourage blind alignment with the organisation’s positions? Remember that the well-documented occurrences of groupthink (as exemplified in President John Kennedy’s ill-fated bay of Pigs invasion) occur not because of oppressive or stifling leaders, but due to collegial and fond relationships, leaving deliberants unwilling to rock the boat, or to voice contrary opinions.

d. An effective strategy follows a thorough and deep analysis of both the external environment and the internal capabilities of the organization. This is the essence of the famous SWOT model (that is, an evaluation of Strengths, Weaknesses, Opportunities and Threats). The strategist must understand the effects and dynamics of external entities such as competitors, suppliers, regulators and strategic partners. A sound assessment of these external factors leads to a rich understanding of threats to ward off and opportunities to pursue. The strategist must also understand the internal capabilities of his or her organization. A realistic self assessment enables the organization to leverage the strengths of the organization and to shore up areas of weakness.
Indeed, in order to take advantage of intelligence gained through a SWOT analysis, the strategist must ensure that intelligence does not sit idle, but is immediately mined for insight that can be used in strategic and operational decision-making. All historical stories of the great strategic achievements of history include anecdotes of decision-makers poring over maps and data and striving to find the optimal course of direction and events.

e. Finally, an effective strategy is one that identifies areas of Competitive Advantage. Rhodes noted that the author of the classic, The Art of Wart of War, Sun Tzu postulated two dialectic forces: Zheng is the “ordinary” element that fixes the enemy in place. Qi is the unexpected and devastating blow. Qi is indirect, unorthodox and extraordinary. Qi does not work, though, unless Zheng is able to hold the opponent in place until the decisive blow is struck.

To put this in the context of today’s dynamics, understand that many aspects of the organisation must be held at parity across a wide swipe of the competitive landscape. In business, this is called the “business essential” elements of organizational design. You do not need to be world class at mundane business practices that are not your distinctive competence, but you must maintain standards of work equal to that of your competitors. That is, the organization must maintain parity with competitors in the ordinary and mundane matters.

But at the same time, every successful organization is able to explicate an audacious Qi or extraordinary force. You must be world calls at something that differentiates you from the competition. Moreover, all members of the organization must keep the uniqueness of their company in the forefront, always keeping competitive advantages unharnessed in order to compete in a vigorous manner. In short, every strategic plan must educate the full organizational team how it must use carefully identified competitive advantages in order to compete and win.

6. Permit me to also briefly share three of the widely acknowledged steps in strategic management and five of the essential attributes of an effective strategic framework. This is only by way of a general introduction to the seminar and does not in any way represent the essential purport of the seminar that will be delivered by Messrs. Nova Consults Limited.

7. Indeed, there are many different frameworks and methodologies for strategic planning and management. While there are no absolute rules regarding the right framework, most follow a similar pattern and have common attributes. It has been deduced that almost all effective frameworks cycle through some variations on some fundamental steps:

a. analysis or assessment, where an understanding of the current internal and external environments is developed;
b. strategy formulation, where high level strategy is developed and a basic organization level strategic plan is documented;
c. strategy execution, where the high level plan is translated into more operational planning and action items; and
d. evaluation or sustainment / management phase, where ongoing refinement and evaluation of performance, culture, communications, data reporting, and other strategic management issues occurs.
8. It is my expectation that all participants would obtain a firm grasp of these steps and fully comprehend the demands they make on management before the end of this training. Furthermore, I hope the analysis above underscores the importance of this seminar for the Lagos State Public Service. Indeed, the enormous value that knowledge and skills training bring to bear on the attainment of the strategic objectives of the government and the Public Service of Lagos State has long been emphasised by His Excellency, Governor Akinwunmi Ambode to whom we owe a debt of gratitude for many of the impactful and resourceful trainings and seminars that the Ministry of Establishments, Training and Pensions (MET&P) has been executing in recent times.

9. Finally, I hope my remarks have whet your appetite as you prepare to learn at this training. The profile of the facilitators of this seminar gives me confidence that the basics of this training will be effectively delivered as Messrs. Novo Consults Limited has assembled an impressive team of experienced eggheads who will examine this topic and situate it to the present circumstances of the Lagos State Public Service with a view to identifying the areas where the service may have to evolve or innovate or re-position.

10. Once again, it is my great pleasure to attend this opening session. On behalf of His Excellency, Mr. Akinwunmi Ambode and the entire leadership of the Ministry of Establishments, Training and Pensions, I wish you a rewarding time.

11. Thank you for your kind attention. God bless you.

Dr. Akintola, Benson Oke, FCArb
Itesiwaju Ipinle Eko l’o je wa l’ogun.
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